To use the Facilities, You will first need to register for an account with Us. You may access any of Our Facilities from Your Account (as defined below).
You may also be asked to choose a preferred currency for Your Account from the currencies available from time to time ('Account Currency'). Please note that once You have chosen, You will not be able to change Your Account Currency more than once without Our approval (which may be withheld or delayed in Our sole discretion). Should You wish to change Your Account Currency more than once, please contact Customer Services. Any Account Currency changes will be made on the terms and at the Exchange Rates offered by Us at the time of conversion. Please see Exchange Rates and Frequently Asked Questions for further details.
There are no set-up charges for opening Your Account. We are not a bank and funds are not insured by any government agency. All payments to and from Your Account must be paid in the currencies available on the Facilities from time to time and shall not bear interest and You shall ensure that all payments into Your Account are from a payment source for which You are the named account holder. If You are making a deposit to or withdrawal from Your Account in a currency other than Your Account Currency, such deposit and/or withdrawal will be made at the Exchange Rates offered by Us at the time of such deposit or withdrawal and may be subject to a small conversion fee. Please see Exchange Rates and Frequently Asked Questions for further details.
We are required to notify UK Players that the level of protection afforded to their funds is described in the Disclosure Statement. Please note that UK Players will be required to acknowledge receipt of the Disclosure Statement and We will not permit UK Players to utilise any of their funds deposited for gambling until they have each done so, on each of the following occasions: (i) if a UK Player has not previously deposited funds with Us, on the first occasion on which that UK Player deposits funds, (ii) if a UK Player has previously deposited funds with Us, on the next single occasion on which that UK Player deposit funds with Us; and (iii) on the occasion of any subsequent deposit by a UK Player, which is the first since a change in Our Disclosure Statement. Customer funds are kept in accounts separate from business accounts; and arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium segregation. Please see our Frequently Asked Questions for further details or consult the Gambling Commission website.
To play Real Money Games or place a bet, You will be required to pay 'real money' funds into Your Account by any of the methods specified from time to time by Us. Such funds will be deposited into Your Account upon actual receipt of funds by Us and/or Our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon Your history with Us, the method of deposit, and other factors as determined solely by Us. For further details of current deposit and withdrawal options and fees please see Cashier. If permitted by us, You may make transfers from Your Account to fund another player's Account solely for the purposes of using the Facilities and such transfers will be subject to the Inter-Account Transfer Terms or the Gift Certificate Terms (where applicable) and any other applicable terms and the restrictions on withdrawals therein.
UK Customers only
As from 14 April 2020, We will no longer accept deposits using credit cards from customers in the United Kingdom whether directly, or indirectly via an electronic service provider or eWallet.
You can request withdrawals from Your Account at any time provided all payments made have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made.
To use certain Facilities You may first need to download and install software as provided on the relevant Platform.
We are unable to guarantee the continued availability of any particular currency. In the unlikely event that it becomes necessary for Us to stop supporting a particular currency and Your Account Currency becomes unavailable, We reserve the right to require You to convert Your Account Currency into a preferred available alternative at the Exchange Rates offered by Us at the time of conversion.