22.1. If You have any complaints, claims or disputes with regard to any outcome regarding the Services or any other activity, You must submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to email@example.com. You may also submit notices to Us in writing to: Customer Services Manager, Suite 6 Atlantic Suites, Europort Avenue, Gibraltar. Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provide when You register Your Account. It is Your responsibility to give Us notice of any changes to this address through the 'Change Email' facility in Our software and to regularly check Your email account for emails from Us.
22.2. To the extent that You are not satisfied with Our response through the complaints procedure:
(i) If You are a UK player at the time of receipt of the Facilities:
a) file your complaint at http://ec.europa.eu/consumers/odr/ or directly contact eCOGRA Limited at 2nd Floor, Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom. eCOGRA is a dispute resolution service provider who We have appointed as an independent entity to offer alternative dispute resolution services for disputes (namely any complaint which relates to the outcome of a complainant’s gaming transaction and is not resolved at the first stage of Our complaints procedure). Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The dispute resolution services provided shall be free of charge to You;
(ii) If You are not a UK Player at the time of receipt of the Facilities:
b) contact the Gibraltar Gambling Commissioner at firstname.lastname@example.org to submit a complaint.