PayPal Frequently Asked Questions

  1. What is PayPal?
  2. Do I need to open an account with PayPal to deposit?
  3. Can I use my existing PayPal account?
  4. How do I get a PayPal account?
  5. How do I fund my PayPal account?
  6. How do I fund my account using PayPal?
  7. Can I set up recurring payments with PayPal?
  8. Are there any fees associated with PayPal?
  9. How long will it take for my transfer to reach my account?
  10. Can I withdraw to PayPal?
  11. Is it safe to use PayPal?
  12. Which currencies does PayPal transact in?
  13. Can I withdraw to PayPal if I deposited using a different payment method?
  14. Can I withdraw more than my initial deposit using PayPal?
  15. What is a billing agreement?
  16. Is it mandatory to set up a billing agreement?
  17. How do I set up a billing agreement?
  18. Are there any fees associated with setting up a billing agreement?
  19. Can I cancel the billing agreement?

1. What is PayPal?

PayPal is a fast and secure online payment solution. It provides instant cash transfers to and from merchant sites.

2. Do I need to open an account with PayPal to deposit?

Yes. You must open a free account in order to make a deposit using PayPal. Signing up with PayPal is fast and easy: Open your account today.

3. Can I use my existing PayPal account?

Yes. You can fund your account from your existing PayPal account.

4. How do I get a PayPal account?

Please follow the steps below:

  • To sign up, visit the PayPal website. Make sure you enter your details correctly so your account can be authorised and verified by PayPal.
  • Select your preferred language and the country or region you live in.
  • Select the type of PayPal account you'd like and click "Continue".
  • Enter you personal information as requested and click "Sign up".

Your account will be ready for use once you've completed these steps.

5. How do I fund my PayPal account?

Please note: From September 5th 2024, UK-based customers will no longer be able to use PayPal to make their first deposit.

You can fund your PayPal account using the following payment options:

Direct bank transfer
Credit card
Debit card

6. How do I fund my account using PayPal?

  • Log in to your account.
  • Go to the "Cashier" tab and select "Deposit".
  • You will now see the PayPal logo. To select this deposit option simply click on the icon.
  • Enter or select your deposit amount and bonus code (if applicable), then click on "Deposit". You will now be re-directed to PayPal where you'll be asked to log in to your PayPal account and confirm the payment by selecting your payment method and clicking "Pay now". You will receive instant confirmation of the transaction when you've completed this process. You'll then be redirected to the "Cashier".

7. Can I set up recurring payments with paypal?

Unfortunately we do not currently support recurring payments with paypal.

8. Are there any fees associated with PayPal?

There is no charge for deposits made using PayPal.

9. How long will it take for my transfer to reach my account?

Takes 10-20 seconds to approve if you already have a PayPal account. Fund your PayPal account by Credit Card or Electronic Funds Transfer from your bank account.

10. Can I withdraw to PayPal?

Yes, to withdraw using PayPal you need to have made a successful deposit with your PayPal account within the last six months. If you have made a successful deposit within the last six months, visit the cashier, select the "Withdrawals" tab and then select the PayPal logo. The amount of your withdrawal will be sent electronically to your PayPal account after our internal procedure has been completed.

11. Is it safe to use PayPal?

Absolutely! With PayPal, you can make completely secure online banking transactions.

12. Which currencies does PayPal transact in?

PayPal transacts in € and £ only.

13. Can I withdraw to PayPal if I deposited using a different payment method?

Yes. If have made a successful deposit using your PayPal account, you can withdraw to PayPal even if you have also used additional deposit options to fund your account.

14. Can I withdraw more than my initial deposit using PayPal?

Yes, you may withdraw more than your initial deposit via PayPal. 

15. What is a billing agreement?

With the PayPal billing agreement feature, you will be able to make faster and instant deposits. To set up your billing agreement, you will be required to initiate a deposit and select the check box labelled ‘Set up billing agreement’. Once you set up a billing agreement, your subsequent deposits will be processed without you requiring to log in to your PayPal account.

16. Is it mandatory to set up a billing agreement?

No. It is not mandatory to set up a billing agreement.

17. How do I set up a billing agreement?

Please follow the steps below:

1. Log in to your account.

2. Go to the "Cashier" tab and select the "PayPal "option

3. Select the checkbox labelled "Set up billing agreement".

4. Enter or select your deposit amount.

5. Click on "Continue".

6. You will be redirected to the PayPal site in a new window. Log in to your PayPal account and click on ‘I agree and pay’.

18. Are there any fees associated with setting up a billing agreement?

No.

19. Can I cancel a billing agreement?

Yes, you can cancel the billing agreement at any time by logging in to your PayPal account.